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Troubleshooting Event Networking Access

Published 2026-08-24 5 min read
Who is this article for?
This guide is for Event Attendees, Support Staff seeking operational guidance on BursaPay workflows.

UI Navigation Path (Step-by-Step)

  1. Confirm the event custom ID.
  2. Repeat the attendee email-verification step if the session is missing.
  3. Confirm the profile is verified.
  4. Verify ticket-holder or verified-profile eligibility before retrying the directory.
Verified BursaPay networking workflow: Explains the most common access failures visible from the implemented networking APIs.

1. Overview & Purpose

The APIs return explicit access errors when verification is missing, the session belongs to another event, or the attendee is not authorized to view the directory.

2. Requirements & Setup

Capture the event custom ID, profile ID where available, and the exact error returned.

3. Step-by-Step Workflow

  1. Confirm the event custom ID.
  2. Repeat the attendee email-verification step if the session is missing.
  3. Confirm the profile is verified.
  4. Verify ticket-holder or verified-profile eligibility before retrying the directory.

4. Rules & Troubleshooting

Do not bypass a 403 by changing unrelated account records; fix the failed verification/session/event condition.

5. Verification & Next Steps

Escalate with the event custom ID and safe profile identifier when the supported checks all pass but access still fails.

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