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Help Center > Vendor Finance, Escrow & Disputes > Escrow Wallet: Balance vs Pending Release

Escrow Wallet: Balance vs Pending Release

Published 2026-08-23 5 min read
Who is this article for?
This guide is for EscrowWallet tracks balance and pending_release, while BookingEscrow tracks amount_held. seeking operational guidance on BursaPay workflows.

UI Navigation Path (Step-by-Step)

  1. Open the relevant BursaPay vendor dashboard workflow.
  2. Review the current state and required fields shown for this workflow.
  3. Complete or correct the required information.
  4. Save or submit the change and verify the resulting state.
Verified BursaPay workflow: Explain the difference between released wallet balance and funds still held for escrow.

1. Overview & Purpose

Use pending_release for funds not yet released and balance for released vendor funds.

2. Requirements & Setup

EscrowWallet tracks balance and pending_release, while BookingEscrow tracks amount_held.

3. Step-by-Step Workflow

  1. Open the relevant BursaPay vendor dashboard workflow.
  2. Review the current state and required fields shown for this workflow.
  3. Complete or correct the required information.
  4. Save or submit the change and verify the resulting state.

4. Rules & Troubleshooting

Do not use total booking value as the vendor withdrawable balance.

5. Verification & Next Steps

Review the resulting workflow state and confirm the vendor can proceed to the next applicable step.

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