Terms & Conditions

1. Eligibility

To use BursaPay, you must be at least 18 years old or have the consent of a legal guardian. By registering, you confirm that all information provided is accurate and truthful.

2. Account Registration & Security

Users are responsible for safeguarding their login credentials and for all activities under their account. Notify us immediately of any unauthorized access. BursaPay is not liable for loss or damage arising from user negligence.

3. Payment Processing

All payments made through BursaPay are processed via trusted third-party payment service providers. For Naira transactions, we currently support Flutterwave and Paystack. Additional payment channels, including Monnify, Rexpay, Seerbit, and Opay, have been integrated on our backend and the necessary documentation has been submitted to the respective providers. These services will be made available as soon as they are fully approved and activated.

By using our platform, you agree to be bound by the terms, conditions, and policies of the applicable payment service providers in addition to these Terms of Service.

4. Platform Fees

A reasonable platform fee is applied to each transaction processed on BursaPay, whether for Student Dues payments or Event Ticket purchases. This fee contributes to operational costs such as infrastructure, maintenance, and customer support.

BursaPay leverages some of the most reliable and widely recognized payment gateways in Nigeria to ensure seamless and secure processing. While gateway charges are determined by the respective providers, we work to ensure that such fees remain competitive and, where possible, negotiable. Our goal is to deliver the best possible experience while maintaining transparency and fairness in all charges applied.

Please note that platform fees may be reviewed and revised from time to time. Any such changes will be communicated in advance and reflected in the applicable terms.

5. Settlements & Withdrawals

All payments processed on BursaPay—whether from Event Ticket sales, Student Dues collections, or other forms of accumulated earnings (such as cashback)—are credited to the respective user accounts, including Event Registrars, Organizations, and other platform participants.

Users may initiate a withdrawal request at any time; however, approval and processing of withdrawals are restricted to official working days (Monday to Friday, excluding public holidays). Requests made on Fridays, Saturdays, or Sundays will be queued and automatically processed on the next available working day.

This policy ensures compliance with banking schedules while providing a secure and reliable flow of funds to all users. BursaPay remains committed to transparency and timely settlements across all supported services.

6. Refund Policy

Payments made through BursaPay are generally non-refundable once confirmed. Refunds will only be considered under the following circumstances:

• Confirmed duplicate payments for the same transaction.
• Payments processed in error due to a verifiable technical issue on BursaPay’s platform.
• Failure of the intended service (e.g., unsuccessful event ticket issuance or dues not credited) directly attributable to BursaPay.

• Gateway charges and platform fees are non-refundable.
• Approved refunds will be processed to the original payment method within 5–10 business days, depending on the gateway and financial institution involved.
• BursaPay reserves the right to decline refund requests that fall outside the above conditions.

7. Payment Disputes & Failed Transactions

In the event of a failed or disputed payment, users should promptly contact us at supports@bursapay.com. Our team will review the case using platform logs, transaction records, and payment gateway reports.

Please note:

• Where applicable, you may also be required to liaise directly with your bank or card issuer for resolution.
• BursaPay is not responsible for delays, holds, or reversals initiated by external financial institutions or blockchain confirmations.
• Investigations may take up to 5–10 business days, depending on the complexity of the issue and the gateway involved.
• If a valid error is confirmed on our platform or gateway partner’s side, corrective action (such as transaction reprocessing or refund review) will be taken promptly.

8. Data Privacy & Security

BursaPay is committed to safeguarding your personal and financial information. All sensitive data is transmitted using secure encryption protocols and stored in compliance with applicable data protection regulations, including the Nigeria Data Protection Regulation (NDPR).

We do not sell, rent, or share your information with unaffiliated third parties, except as required for transaction processing, fraud prevention, legal compliance, or with your explicit consent.

While we implement industry-standard security measures, users acknowledge that no online transmission or storage system is entirely risk-free. By using our services, you agree to the practices outlined in our Privacy Policy.

9. Acceptable Use

By using BursaPay, you agree to use the platform solely for lawful and legitimate purposes. You must not engage in any activity that may compromise the integrity, security, or reputation of the platform. Prohibited uses include, but are not limited to:

• Fraudulent or deceptive transactions
• Money laundering, terrorist financing, or any financial crime
• Circumventing payment limits, security checks, or fee structures
• Uploading, transmitting, or distributing harmful code or unauthorized access attempts
• Using the platform to facilitate illegal goods, services, or activities

BursaPay reserves the right to suspend, restrict, or terminate accounts involved in prohibited activities, and may report such violations to relevant authorities as required by law.

10. Third-Party Services

BursaPay relies on third-party service providers (such as payment gateways and banks) to facilitate transactions. By using our platform, you also agree to comply with the terms and policies of these providers.

While we carefully select and integrate with trusted providers, BursaPay does not control and cannot be held responsible for the performance, accuracy, content, policies, or actions of any third-party service.

Any disputes, delays, or failures arising from third-party systems must be resolved directly with the respective provider, although BursaPay may assist where reasonable.

11. Suspension & Termination

BursaPay reserves the right to suspend, restrict, or permanently terminate your access to the platform if you breach these Terms, violate applicable laws, or engage in activities that may harm the platform, its users, or our partners.

Depending on the severity of the breach, suspension may be temporary or permanent, and in critical cases, termination may occur without prior notice.

BursaPay also reserves the right to take appropriate legal action where necessary and to report unlawful activities to the relevant authorities.

12. Limitation of Liability

To the fullest extent permitted by law, BursaPay shall not be held liable for any indirect, incidental, special, or consequential damages arising from the use of our platform. This includes, but is not limited to, losses related to payment failures, delays, third-party service interruptions, internet connectivity issues, or unauthorized access beyond our reasonable control.

While we take reasonable measures to ensure secure and reliable service, BursaPay does not guarantee uninterrupted availability or absolute error-free operation. Your use of the platform is at your own risk.

13. Changes to Terms

BursaPay reserves the right to update, modify, or revise these Terms at any time. Any changes will be posted on this site with an updated effective date.

It is your responsibility to review the Terms periodically. Continued use of the platform after changes have been posted will constitute your acceptance of the revised Terms.

14. Governing Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

You agree that the courts of Nigeria shall have exclusive jurisdiction to settle any dispute, claim, or matter arising from or related to the use of BursaPay.

15. Contact Us

If you have any questions, concerns, or complaints regarding these Terms or the use of BursaPay, please contact us through our Contact Page or by email at supports@bursapay.com.