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Help Center > Account Setup, Security & Navigation > Account Archive and Restore Behavior

Account Archive and Restore Behavior

Published 2026-08-23 5 min read
Who is this article for?
This guide is for Administrators, Support Staff seeking operational guidance on BursaPay workflows.

UI Navigation Path (Step-by-Step)

  1. Identify the record that needs archival treatment.
  2. Use the supported archive operation.
  3. Verify the record no longer appears in active queries.
  4. Use restore only when the record should become active again.
Verified workflow guide: Explains the archive model used to deactivate records without deleting their history.

1. Overview & Purpose

BursaPay uses an archivable model pattern for core users and several financial/event records, preserving historical data while separating active and archived records.

2. What You Need

Only authorized internal users should perform archive/restore operations.

3. Step-by-Step Workflow

  1. Identify the record that needs archival treatment.
  2. Use the supported archive operation.
  3. Verify the record no longer appears in active queries.
  4. Use restore only when the record should become active again.

4. Rules, Boundaries & Troubleshooting

Archive is not equivalent to deletion. Related vendor or event records can also be affected by model-specific archive logic.

5. Verification & Next Steps

Confirm the resulting active/archived state and preserve the audit trail before continuing.

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