Account Setup, Security & Navigation
Account registration, personas, authentication, OTP verification, security, 2FA, and workspace navigation. (43 articles)
Creating Your BursaPay Account: Step-by-Step Registration Guide
Complete walkthrough on registering an account on BursaPay across any user persona, covering mandatory fields, password validation, and OTP activation.
Account Roles Explained: Student, Organization, Vendor, Ambassador & Registrar
Detailed explanation of BursaPay's role-based access control (RBAC) architecture, permissions, dashboard interfaces, and BURSA-ID identifiers.
Email Verification & SMS OTP Activation Workflow
Understand the dual-channel verification architecture, delivery retry rules, 10-minute expiry windows, and troubleshooting steps for OTP receipt.
Logging In with Email, Password & Google Single Sign-On (OAuth2)
How to authenticate via standard credentials or Google OAuth2 SSO, manage connected accounts, and choose your account role during initial Google login.
Multi-Factor Authentication (2FA) Setup & Emergency Recovery Codes
Step-by-step guide to configuring Two-Factor Authentication (2FA) for login verification and generating emergency backup codes for account recovery.
Resetting Forgotten Passwords via Email and SMS Verification
How to initiate a secure password reset when locked out of your account, verify ownership via OTP, and set a new password complying with security rules.
Updating Your Profile: Names, Avatar, Contact Details & University Affiliation
Guide on modifying your user profile, uploading avatars, changing phone contacts, and updating your tertiary institution in BursaPay.
Linking & Managing Instagram Handles for Public Profiles
How to link your official Instagram profile to your BursaPay public page to establish social proof and increase student trust.
Navigating the Unified User Menu & Role-Specific Sidebar Layouts
Overview of BursaPay's responsive navigation structure, sidebar templates, quick-access links, and mobile hamburger menus.
Session Management, Device Authorization & Automatic Timeout Policies
Learn how BursaPay protects user sessions, enforces idle timeouts, handles concurrent logins, and terminates unauthorized access.
Account Inactive & Suspension Status: Causes, Resolution & Appeals
Understand why an account may become inactive or suspended, how routing to /auth/inactive/ works, and the official appeal process.
Deleting or Archiving Your BursaPay Account: Data Retention & Audit Policies
Detailed policy on account deletion vs. soft-archiving, financial record retention laws in Nigeria, and how to request account removal.
Switching Organization Modes: Institutional vs Public vs Gateway Portal
Comprehensive guide for organization owners on switching between Institutional, Public, and Gateway modes to suit their operational needs.
Managing Multiple Institution Associations & Department Selection
How to link, update, or switch your tertiary institution affiliation, faculty, and academic department in BursaPay.
Dark Mode, Theme Customization & Accessibility Preferences
How to customize the visual theme of your BursaPay dashboard, switch between light and dark modes, and adjust accessibility options.
Notification Settings: Email, In-App Alerts & WhatsApp Transaction Pings
Configure how you receive transaction receipts, dues reminders, ticket barcodes, and payout confirmations across Email, In-App, and WhatsApp.
Understanding Audit Logs & Personal Activity History
How to inspect your personal security audit trail, view login timestamps, IP addresses, and monitor sensitive actions performed on your account.
Mobile PWA Installation & Service Worker Offline Mode
Install BursaPay as a Progressive Web App (PWA) on iOS and Android devices, enabling offline receipt viewing and quick home screen access.
Global Search & Fast Action Shortcuts in the Command Palette
Master BursaPay's global search bar and keyboard shortcuts to quickly locate dues, receipts, student records, and support guides.
AI Assistant 'Ask Bursa': Capabilities, Prompting & Instant Support
How to use 'Ask Bursa', BursaPay's conversational AI assistant, to resolve integration queries, locate dues, and receive step-by-step assistance.
User Privacy, GDPR/NDPR Compliance & Data Export Requests
Overview of BursaPay's compliance with the Nigeria Data Protection Regulation (NDPR) and GDPR, data encryption standards, and requesting personal data archives.
Role Identifier Formats: Anatomy of BURSA-ORG, BURSA-STU & BURSA-VND
Deconstruct the architecture of BursaPay's unique alphanumeric role identifiers and their role in payment reconciliation and support ticket routing.
Bank Account Linking & BVN/NUBAN Name Verification
How to link your Nigerian commercial bank account to receive automated dues payouts, including real-time NUBAN account name resolution.
Locking & Unlocking Settlement Bank Details for Enhanced Security
Protect your organization settlement account from unauthorized tampering using BursaPay's bank locking mechanism and OTP authorization.
Resolving Login OTP Delivery Delays & Whitelisting BursaPay Senders
Troubleshooting steps for resolving delayed or missing email/SMS OTPs, network provider issues, and configuring mail client whitelist rules.
Managing Email Communication Preferences & Unsubscribe Options
Control promotional emails, product updates, and platform announcements while retaining mandatory transactional payment receipts.
Cookie Policies, LocalStorage Usage & Browser Cache Clearing
Understand how BursaPay utilizes cookies and localStorage for session persistence and theme states, and how to clear cached assets during updates.
Troubleshooting Content Security Policy (CSP) & CORS Errors on Desktop/Mobile
Technical guide on resolving Content Security Policy (CSP) violations, CORS preflight errors, and configuring allowed payment domains.
Cross-Device Syncing & Real-Time WebSocket/Live Pings
How BursaPay synchronizes payment verification states in real time across mobile and desktop devices using polling and live ping handlers.
Account Security Best Practices: Phishing Prevention & Secure Credentials
Essential security guidelines for protecting your BursaPay account from social engineering, phishing, unauthorized access, and credential stuffing.
Navigating the Dedicated Public Support Center & Knowledge Base Search
How to find answers quickly in the BursaPay Help Center (https://bursapay.com/support/), browse categories, and explore interactive developer demos.
Submitting, Tracking & Escalating In-App Support Tickets
Complete guide on opening support tickets, selecting ticket categories, attaching references, communicating with support agents, and tracking resolutions.
WhatsApp Instant Support: Connecting with Technical Engineers
How to connect directly with BursaPay technical support engineers via official WhatsApp channels for urgent payment issues and integration guidance.
Providing Article Feedback & Rating Knowledge Base Solutions
How to rate knowledge base articles as helpful or unhelpful and submit direct suggestions to improve documentation quality.
Terms of Service, Acceptable Use Policies & Merchant Compliance Guidelines
Understand BursaPay's Terms of Service, prohibited transaction types, anti-money laundering (AML) controls, and merchant compliance standards.
Understanding BursaPay Account Verification States
Explains the separate verification, approval and onboarding states used by BursaPay accounts.
How BursaPay Generates BURSA-ID Role Identifiers
Explains automatic role-based BURSA-ID generation in the CustomUser model.
Choosing an Organization Mode
Explains the organization mode values available to BursaPay accounts.
Troubleshooting BursaPay OTP Verification
A practical guide for diagnosing OTP verification failures without bypassing verification controls.
Account Archive and Restore Behavior
Explains the archive model used to deactivate records without deleting their history.
Bank Details and Payout Identity
Explains why payout account details should remain aligned with the BursaPay user or organization workflow.
MFA and Two-Factor Security Guidance
Explains how users should treat additional authentication factors and recovery credentials.
Reporting a Security-Sensitive Account Problem
Shows what information support needs when an account may be compromised or incorrectly privileged.