Verified workflow guide: A practical guide for diagnosing OTP verification failures without bypassing verification controls.
1. Overview & Purpose
OTP verification is part of BursaPay account activation and role-specific verification flows.
2. What You Need
Access to the registered verification channel and the original account credentials is required.
3. Step-by-Step Workflow
- Confirm the registered email/contact is correct.
- Check the latest verification message rather than an older code.
- Retry through the normal verification screen.
- Escalate only after the supported verification flow fails repeatedly.
4. Rules, Boundaries & Troubleshooting
Never bypass OTP verification or manually mark a user verified just to unblock a workflow. Troubleshoot delivery and account state first.
5. Verification & Next Steps
If the normal verification path remains unsuccessful, raise a support case with the account identifier and the affected verification step.