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Creating a BursaPay Support Ticket

Published 2026-08-23 • 5 min read
Who is this article for?
This guide is for Users, Guests, Support Staff seeking operational guidance on BursaPay workflows.

UI Navigation Path (Step-by-Step)

  1. Open the support contact/ticket workflow.
  2. Choose the most appropriate category.
  3. Provide a clear subject and issue description.
  4. Retain the generated ticket ID/access details for follow-up.
Verified workflow guide: Explains the support-ticket fields and the information that helps the team resolve an issue quickly.

1. Overview & Purpose

SupportTicket supports general, billing, technical and feedback categories and can be linked to a registered user or a guest email.

2. What You Need

Use a valid email for guest contact or submit while authenticated.

3. Step-by-Step Workflow

  1. Open the support contact/ticket workflow.
  2. Choose the most appropriate category.
  3. Provide a clear subject and issue description.
  4. Retain the generated ticket ID/access details for follow-up.

4. Rules, Boundaries & Troubleshooting

Avoid including passwords, OTPs or secret API keys. Use the support ticket for the problem and relevant non-secret identifiers only.

5. Verification & Next Steps

Use the ticket ID when following up and keep replies in the ticket thread so the case history remains together.

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