Verified workflow guide: Shows what information support needs when an account may be compromised or incorrectly privileged.
1. Overview & Purpose
Security-sensitive problems include suspicious access, incorrect role/approval state and unexpected payout or account changes.
2. What You Need
Provide identifying metadata and the affected workflow without including passwords, OTPs or secret keys.
3. Step-by-Step Workflow
- Stop sharing credentials or verification codes.
- Record the affected BURSA-ID/email and the exact workflow involved.
- Describe what changed and when it was observed.
- Submit the issue through the normal support channel.
4. Rules, Boundaries & Troubleshooting
Support cases should minimize sensitive data. Authentication secrets should never be pasted into tickets or chat.
5. Verification & Next Steps
Support can then correlate the report with account state, activity records and the relevant role workflow.