Verified BursaPay workflow: Explains the ticket identifiers and QR-code artifacts associated with BursaPay event tickets.
1. Overview & Purpose
Ticket creates a unique custom_ticket_id and stores a QR code image; Event also creates its own event QR code when a new event is saved.
2. Requirements & Setup
The ticket must belong to the intended event and attendee, and the QR must correspond to that ticket.
3. Step-by-Step Workflow
- Complete the ticket purchase workflow.
- Use the generated custom ticket ID as the durable ticket reference.
- Retrieve the issued QR code from the ticket communication or dashboard.
- Present the QR code at the gate for validation.
4. Rules & Troubleshooting
Do not share a ticket QR publicly or assume a screenshot belongs to the current holder without checking the ticket state.
5. Verification & Next Steps
Use the custom ticket ID when escalating a ticket issue to support.