Verified BursaPay workflow: Provides a structured troubleshooting path for public payment form and collection issues.
1. Overview & Purpose
Public payment issues can originate in link configuration, form-field requirements, submission state, or the linked payment record.
2. Requirements & Setup
Use the payment slug/reference, submission fields, and verification state to identify where the failure occurred.
3. Step-by-Step Workflow
- Confirm the payment definition is active and within its configured collection window.
- Confirm the public form's required fields are configured correctly.
- Check the submission reference and payment state.
- Trace the linked financial PaymentRecord when a verified settlement state is disputed.
4. Rules & Troubleshooting
Avoid resolving a financial discrepancy by editing display configuration or deleting a submission without investigation.
5. Verification & Next Steps
Escalate unresolved payment-state discrepancies with the relevant reference and organization-scoped evidence.