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Help Center > Events & Ticketing > Event Waitlist Configuration

Event Waitlist Configuration

Published 2026-08-23 5 min read
Who is this article for?
This guide is for Registrars seeking operational guidance on BursaPay workflows.

UI Navigation Path (Step-by-Step)

  1. Open the event configuration.
  2. Review allow_waitlist.
  3. Enable the waitlist when the event process requires it.
  4. Monitor registrations and communicate availability changes to waitlisted attendees.
Verified BursaPay workflow: Explains the event-level waitlist control available when registration demand exceeds the immediate ticket capacity workflow.

1. Overview & Purpose

Event includes an allow_waitlist field that enables the event's waitlist behavior where supported by the registration workflow.

2. Requirements & Setup

Waitlist use should be decided alongside registration and ticket-capacity rules.

3. Step-by-Step Workflow

  1. Open the event configuration.
  2. Review allow_waitlist.
  3. Enable the waitlist when the event process requires it.
  4. Monitor registrations and communicate availability changes to waitlisted attendees.

4. Rules & Troubleshooting

A waitlist flag is not the same as a guaranteed ticket allocation; confirm actual ticket state before communicating admission.

5. Verification & Next Steps

Keep the event's waitlist policy aligned with ticket inventory and approval rules.

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