Verified BursaPay finance workflow: Explains the ledger and audit changes created when a chargeback is opened and later resolved or lost.
1. Overview & Purpose
Opening a chargeback creates a debit to chargeback_liability; resolving or losing it creates a reversing credit and requires a resolution note.
2. Requirements & Setup
The chargeback must still be open for a final resolution update.
3. Step-by-Step Workflow
- Open the relevant BursaPay finance dashboard workflow.
- Review the required state, filters, dates or records.
- Complete the permitted finance action or inspection.
- Verify the resulting state and audit trail.
4. Rules & Troubleshooting
The chargeback state, resolution timestamp, resolution note, reversing ledger entry and audit log are written in one atomic transaction.
5. Verification & Next Steps
Use the ledger transaction reference and resolution note together during audit review.