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Help Center > Finance, Reconciliation, Wallets & Administration > Chargeback Lifecycle and Filters

Chargeback Lifecycle and Filters

Published 2026-08-24 • 5 min read
Who is this article for?
This guide is for Financial Secretaries, Superadmins seeking operational guidance on BursaPay workflows.

UI Navigation Path (Step-by-Step)

  1. Open the relevant BursaPay finance dashboard workflow.
  2. Review the required state, filters, dates or records.
  3. Complete the permitted finance action or inspection.
  4. Verify the resulting state and audit trail.
Verified BursaPay finance workflow: Explains the chargeback queue, status states and date filters.

1. Overview & Purpose

ChargebackLog supports open, resolved and lost states and the finance view filters by status and opened date with 20 records per page.

2. Requirements & Setup

A finance-authorized user needs the payment reference, amount and reason to open a chargeback.

3. Step-by-Step Workflow

  1. Open the relevant BursaPay finance dashboard workflow.
  2. Review the required state, filters, dates or records.
  3. Complete the permitted finance action or inspection.
  4. Verify the resulting state and audit trail.

4. Rules & Troubleshooting

Only open chargebacks may be moved to resolved or lost through the update workflow.

5. Verification & Next Steps

Use the payment reference and resolution note when following up a chargeback.

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