Verified workflow guide: Explains the article-view and search telemetry used to prioritize documentation improvements.
1. Overview & Purpose
KBArticleView records article/category views, while KBSearchEvent records queries, category filters, result counts and optional clicked article slugs.
2. What You Need
Only authorized staff should access internal analytics views.
3. Step-by-Step Workflow
- Review article-view counts.
- Review search events and result counts.
- Identify high-demand articles and recurring no-result queries.
- Prioritize updates using traffic plus quality signals.
4. Rules, Boundaries & Troubleshooting
Analytics should guide documentation decisions but should not be treated as proof of article correctness on its own.
5. Verification & Next Steps
Combine analytics with feedback, quality gates and AI evaluation before changing high-impact articles.