Using KB Search to Find the Right Article

1. Overview & Purpose

The KB has search telemetry and a database-backed search path that can be analyzed for failed or low-result queries.

2. What You Need

Use a focused phrase representing the user's task or error.

3. Step-by-Step Workflow

1. Enter a concise problem or feature phrase.
2. Review title and summary matches first.
3. Open the closest article and inspect related links.
4. If nothing matches, record the missing topic for content expansion.

4. Rules, Boundaries & Troubleshooting

A no-result search does not prove the product lacks the feature; it indicates the current documentation did not surface it.

5. Verification & Next Steps

Editors should use recurring failed searches as input to the KB expansion backlog.