How KB Article Feedback Is Recorded

1. Overview & Purpose

KBArticleFeedback records article slug/title/category, a binary helpful flag and optional feedback text.

2. What You Need

Only the article feedback fields required by the feedback form should be submitted.

3. Step-by-Step Workflow

1. Open the article you used.
2. Submit a helpful or not-helpful rating.
3. Add optional feedback text when the article needs correction.
4. Support editors can use aggregated feedback to prioritize improvements.

4. Rules, Boundaries & Troubleshooting

Do not use article feedback to expose passwords, payment credentials or confidential account information.

5. Verification & Next Steps

Editors should combine feedback with article analytics and quality findings before revising an article.