Verified workflow guide: Explains the database-backed KB lifecycle from draft through review to publication.
1. Overview & Purpose
KBArticle tracks draft, review, published and archived states, while KBArticleVersion preserves historical versions.
2. What You Need
An authorized owner/editor and reviewer are required for governed publishing.
3. Step-by-Step Workflow
- Create or edit the article as a draft.
- Submit it for review when ready.
- Reviewer checks content, links, provenance and visibility.
- Publish only after required quality gates pass.
4. Rules, Boundaries & Troubleshooting
Do not publish speculative or unverified product behavior. A draft should remain non-public until its quality and provenance requirements are satisfied.
5. Verification & Next Steps
After publishing, monitor feedback, search demand, stale dates and AI grounding outcomes.