Verified BursaPay payout workflow: Explains the organisation payout decline path.
1. Overview & Purpose
An organisation withdrawal can be declined only while pending; the request is updated atomically and the action is audited.
2. Requirements & Setup
The withdrawal must still have pending status.
3. Step-by-Step Workflow
- Open Finance > Withdrawals and select the relevant request type.
- Review the request state, amount, wallet or settlement context.
- Perform the permitted approval, decline or investigation action.
- Confirm the resulting status, ledger/audit record and notification state.
4. Rules & Troubleshooting
Declining does not create the approval ledger movement; it records the state transition and audit event instead.
5. Verification & Next Steps
Verify the final declined state and notification after the transaction completes.