Verified BursaPay payout workflow: Explains a practical investigation sequence for withdrawals that cannot be approved.
1. Overview & Purpose
Common blocking conditions include an already-processed request, insufficient wallet balance, settlement deficit, invalid registrar state or model validation errors.
2. Requirements & Setup
Capture the withdrawal type, ID, current status and displayed validation message.
3. Step-by-Step Workflow
- Open Finance > Withdrawals and select the relevant request type.
- Review the request state, amount, wallet or settlement context.
- Perform the permitted approval, decline or investigation action.
- Confirm the resulting status, ledger/audit record and notification state.
4. Rules & Troubleshooting
Do not bypass status, balance or settlement controls merely to make the request succeed.
5. Verification & Next Steps
Resolve the underlying financial or state issue, then retry only while the request remains eligible for processing.